What To Do About Lost Or Damaged Luggage
by Lanny Hintz
Our airlines work hard to
provide great service to travelers all over the world. It's not an easy job and,
overall, they do it pretty well. But once in a while, your luggage might be run
over on the tarmac or loaded into the belly of the wrong plane. It's not long
before you realize what's happened, and many a trip has been ruined by such an
experience.
When you go to baggage claim
to pick up your luggage, be sure to check for damage right away. If your
luggage appears to have been opened, check your belongings for damaged or
missing items. Make sure that you report damaged or missing items immediately to
the baggage handlers.
Most airlines have claims
offices for lost luggage. If your luggage is lost, immediately go to the claims
office and fill out a report. It's a good idea when packing your luggage at
home to list of every item and take pictures when you are done packing, in case
you have to prove the contents of your luggage. Keep the list and pictures in
your carry-on luggage.
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If your luggage was not
properly handled by your airline, you have the right to seek reimbursement.
Let's say there's a new rip or a missing wheel that wasn't there when you
checked the bag. They may either fix it for you if the airport has an on-site
luggage repair shop, or the airline may even give you replacement luggage right
away. But if your complaint is about some minor scratch or dent, this is
considered normal wear and tear and you should not expect to be reimbursed. The
same goes for fragile items you have packed into your luggage. If the item is
in it's original container, you have a chance, but if you wrapped that
priceless glass item in your sweater, you're out of
luck.
Most airlines have cutoff
periods for submitting complaints, some 24 hours post- flight, so submit your
claim immediately. Airlines estimate the value of the contents of your luggage based
on your report. This is where your list and pictures come in handy. They may
deny claims that seem "padded", or may ask for documentation via
sales receipts to prove you owned the items.
The moral of this story is,
think and plan ahead to minimize ruining your trip over luggage woes. To find
out further information, log onto the Internet.
About the author:
Lanny Hintz writes about
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